mcb77's Privacy Policy

This Privacy Policy ("Policy") describes the privacy practices of the mcb77 platform ("we", "our"). When you use mcb77's website, mobile version, or related services ("Services"), the terms of this Policy apply to you. Your privacy is very important to us and we are committed to protecting your information.

By continuing to use the Services, you are considered to have consented to the processing of information described in this Policy. If you disagree with any term of this Policy, please refrain from using the Services.

1 What information we collect

mcb77 may collect the following types of information during your account registration, use of the Services, and transaction processing:

1.1 Information you provide directly

• Full name and date of birth (for identity verification)
• Email address and contact information
• Account password (stored in encrypted form)
• Payment information — transaction records via bKash, Nagad, Rocket, Upay, or bank transfer
• Documents required for identity verification (National ID or passport details)
• Information provided when contacting customer support

1.2 Automatically collected information

• Device information: IP address, browser type and version, operating system
• Usage information: page visits, session duration, click patterns
• Information from cookies and similar technologies (see Section 6 for details)
• Log file data: server logs, error reports, and performance metrics
• Geolocation information (derived from your device's IP address)

1.3 Information received from third parties

For identity verification and fraud prevention, we sometimes verify information with the assistance of trusted third-party verification agencies. In such cases, only the minimum necessary information is shared and it is handled under strict contractual agreements.

2 Purpose of using information

mcb77 uses the information collected for the following purposes:

2.1 Providing and operating the Services

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions
• Managing bonuses, rewards, and promotional offers
• Ensuring platform security and stability

2.2 Customer support and communication

• Providing assistance via live chat or email
• Sending important account-related notifications
• Informing you about changes or updates to the Services

2.3 Security and compliance

• Preventing fraud, money laundering, and illegal activity
• Ensuring age verification (for users aged 21 and above only)
• Enforcing and monitoring responsible gaming policies
• Complying with applicable laws and regulations

2.4 Service improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues on the platform
• Research for developing new services and features

3 Data security measures

mcb77 follows industry-standard technical and administrative measures to protect your information. The key components of our security framework are as follows:

3.1 Technical security

• SSL encryption: All data transmitted between your browser and our servers is secured with 256-bit SSL encryption.
• Database encryption: Stored sensitive information is kept in encrypted form.
• Firewall and access controls: Multi-layered security measures are in place to prevent unauthorized access.
• Regular security audits: Routine system audits are conducted to identify vulnerabilities.

3.2 Administrative security

• Employee access to data is restricted on a "need-to-know" basis.
• Employees receive regular training on data protection.
• A rapid response plan is in place in the event of a data breach.

4 Information sharing policy

mcb77 does not sell, rent, or commercially transfer your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

We use trusted third-party services for payment processing, identity verification, and maintaining technical infrastructure. These partners are given limited access only to the information necessary to complete their specific tasks and operate under strict confidentiality agreements.

4.2 Legal obligations

Required information may be provided in response to court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, we always follow a policy of providing only the minimum necessary information.

4.3 Business transfers

In the event of a change of ownership or merger of mcb77, user information may form part of the transferred assets. Should such an event occur, users will be notified in advance and the new entity will be required to uphold privacy protections equivalent to this Policy.

5 Data retention period

mcb77 retains your personal information only for as long as it is necessary or legally required. The general policy is as follows:

• Information for active accounts is retained for as long as the service remains active.
• Even after an account is closed, information necessary for legal compliance and dispute resolution is retained for a defined period.
• Transaction records are retained for a specific period in accordance with financial and legal obligations.
• Once no longer needed, information is securely deleted or anonymized.

6 Cookies and tracking technologies

mcb77 uses cookies and similar technologies to improve your experience.

6.1 Types of cookies

• Essential cookies: Essential for the basic functionality of the platform — session management, maintaining login status, and security. Disabling these will prevent the service from functioning properly.
• Functionality cookies: Used to remember your preferences (language, interface settings).
• Analytics cookies: Collect anonymous data to understand how the platform is used.

6.2 Cookie controls

You can disable non-essential cookies by changing your browser settings. However, this may affect some functionality of the platform.

7 Your rights

As an mcb77 user, you have the following rights regarding your own information:

7.1 Right to access and review

You may request a copy of the information we hold about you at any time. Processing this request may take a reasonable amount of time and identity verification will be required.

7.2 Right to correction

If there are any errors or inaccuracies in your information, you may request a correction. This can be done through account settings or with the help of customer support.

7.3 Right to deletion

You may request account closure and ask that unnecessary information be deleted. However, some information may be retained as required by legal obligations or for dispute resolution.

7.4 Right to restrict processing

In certain circumstances, you may request that the processing of your information be restricted. In such cases, the related services may also be limited.

7.5 Exercising your rights

To exercise any of the above rights, please contact our customer support team. We will respond to valid requests within a reasonable timeframe.

8 Protection of minors

mcb77's services are for users aged 21 and above only. We do not intentionally collect any information from persons under the age of 21. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

9 International data transfers

Due to the nature of our technical infrastructure, your information may sometimes be processed or stored on servers outside Bangladesh. In such cases, we ensure that the data protection standards are equivalent to or higher than those described in this Policy. Appropriate safeguards are maintained in accordance with applicable data protection laws.

10 Policy changes

mcb77 reserves the right to modify this Privacy Policy as needed. For significant changes, we will:

• Post a notice on the website.
• Notify registered users by email.
• Update the "Last updated" date at the top of the Policy.

Continuing to use the Services after a revised Policy is published will be considered acceptance of the revised Policy. We recommend reviewing this page regularly.

11 Responsible gaming and data

mcb77 is committed to ensuring responsible gaming. To this end, we may use information about your gaming history and behavior to identify potentially problematic gaming patterns and provide necessary support or restrictions. This use of information is solely for your protection and is not used for any other commercial purpose.

For more details about responsible gaming, visit our Responsible Gaming page.

12 Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. Our team is available in both Bengali and English, 24 hours a day, 7 days a week.